Safety

How StoryWell protects children during every story session.

How does StoryWell prevent unsafe story content?

StoryWell runs multiple safety checks before and after generation, including age-calibrated constraints and moderation before content is shown.

Can scary or violent themes appear by mistake?

Unsafe prompts are redirected to child-safe alternatives, and blocked outputs are regenerated, so unsafe scenes should not reach the child view.

Personalization

How stories adapt to your child and family preferences.

What details can I personalize in a story?

You can personalize items like child name, age-calibrated reading level, tone, and preferred themes depending on available options in the app.

Will personalization make every story the same?

No. Personalization sets context, while story paths and variations create fresh outputs across sessions.

Companions

Questions about companion characters in StoryWell adventures.

What are companions in StoryWell?

Companions are recurring helper characters that travel with the child through adventures and support interactive moments.

Can I switch companions between stories?

Yes. You can pick different companions for different sessions based on what your child wants that night.

Narration

Playback and reading experience details.

Does StoryWell support read-aloud narration?

StoryWell is designed for family reading and may include narration options depending on platform capabilities and current release scope.

Can I pause and continue later?

Yes. Stories are saved to your library so you can resume or reread at your own pace.

Privacy and Data

How your information is handled.

What child data is stored?

StoryWell stores only what is needed to run and personalize the product, including child profile basics and generated stories. See the full Privacy Policy or the plain-English version.

Can I request data deletion?

Yes. Parents or guardians can request access, correction, or deletion of account and child profile data. Use the contact page or email details listed in our legal pages.

Troubleshooting

Common issues and quick fixes.

The story is not loading. What should I do?

First check your network connection, then retry. If the issue persists, contact support with the time and device details.

I found a content issue. How do I report it?

Use the in-app report option if available or send details through the contact page so the team can investigate quickly.